Edale’s Aftersales Team receives vital boost to support worldwide customer base.
Edale have continued to grow their business in order to help meet the needs of its expanding global client base. As part of the ongoing improvements to the Aftersales experience, Ryan Barrett has been brought on board as Edale’s Aftersales Manager to head up the team and drive continuous improvements across the department. Coming from a multinational Engineering company as Aftermarket Manager, Ryan’s experience will be invaluable in helping to shape the future of the team. Ryan will be responsible for implementing new customer centric aftersales policies and strategies, improving customer relations and technical support capabilities as well as overseeing the end to end post sale process.
Ryan comments; “Edale has many new and existing clients that each have specific requirements when it comes to aftersales. By implementing a new team structure, it has allowed us to become more agile and react to those customers quickly and efficiently, providing either on site or remote support to avoid downtime on site. With the strategic implementation of a high-quality CRM system, this has allowed us to properly document and support customers from their initial contact through to resolution. I look forward to continuing the development of the Aftersales department as we take on a larger global customer base”.
Alongside this appointment, Edale have recently strengthened their commissioning team and recruited two new Field Service Engineers, one of whom will be based in India. This will allow Edale to expedite on-site response times for customers in the Far East, UAE, India and surrounding areas.
These exciting changes mark another step forward for Edale, who are ever increasing their global presence and ensuring that they offer a first-class customer experience from beginning to end. With the importance on getting it right first time, Edale are developing their business to ensure they are set up to carry out this promise.