After Sales Manager
Ryan is a professional in customer service management and has recently joined the Edale team as After Sales Manager. He has much experience in planning post-sales services for electrical and mechanical systems. With a strong background in engineering, Ryan has developed his management skills in the UK and Asia/Pacific regions, delivering high-end enhancement and maintenance of aftermarket programs.
Customer Support Executive
Emma Chalmers is Edale’s customer support executive and has been with the team for nearly 5 years. Emma is the primary point of contact for all service and support enquiries and liaises with the technical and commercial team on a daily basis. Emma also manages the engineers schedule and follows up on the reports.
Customer Service Assistant
Lauren joined the customer service team in 2016 and was recruited as Customer Services Assistant. Lauren has recently graduated with a BA (Hons) degree from the University of Winchester and is responsible for dealing with spare parts enquiries as well as working closely with our customers and distributors.
Print & Technical Services Manager
Darron joined Edale in 1994 as a Print Demonstrator bringing 10 years of screen printing experience with him. In the 23 years at Edale Darron has obtained a high level of Flexo print knowledge on all of the past and present Edale machines. Darron now heads the Print and Technical Services Department which includes managing our print technician, commissioning and service Engineers. Other roles include on and offsite print/operator training and problem solving.
Joining Edale in 1995 as a trainee Manager, James progressed via various production roles before being appointed as Managing Director in 2006. He has led Edale’s successful growth to where we are today; a global key player in the printing and converting industry. A strong advocate of UK manufacturing and quality engineering, James has implemented successful relationships with our technology partners, built a focused management team and led the development of our successful Marketing and global distribution strategies.
Louise joined Edale in 2010 and quickly became an invaluable member of the sales and Marketing team. Louise is an account manager responsible for supporting existing customer by ensuring high levels of service and an effective response to any queries in order to meet and exceed their expectations. As well as this she works alongside colleagues in the team to bring in and respond to new leads, organise customer visits, arranging equipment demonstrations and communicating status of machines in build.
Regional Sales Manager
Darren is an apprentice trained engineer who studied electrical and electronic engineering. For the past 30 years he has been involved in packaging machinery and has a broad knowledge of different applications both end user and material manufacture. Having recently joined Edale, covering both the North and South America territories he is also responsible for Middle East, Africa, India and South East Asia which gives a unique opening to global trends.
Regional Sales Manager
Simon joined Edale as a Sales Manager in January 2017. He has over 25 years technical experience in an array of print environments. He started his career in print as a Pre-Press Technician in the British Army. Having worked in various technical roles he has primarily worked in Business development, selling Offset, Flexo and digital equipment solutions. Simon is responsible for sales in the UK and Ireland direct and throughout Europe through our distribution network.
Technical Sales Specialist - Hybrid Print
Lee joined Edale in 2015 as Technical Sales Specialist – Hybrid print. He has a strong background in flexo, screen, offset lithographic and gravure printing processes. Hands on experience gained in a production environment. Lee also has 13 years technical/sales experience with narrow web inks and the UV ink jet process. Over his career he has gained a strong background in the whole process from prepress to the finished product. He is part of the sales team working closely with the sales managers focussing on customer requirements. Lee is also responsible for heading up print development projects with our technology partners for both the digital and analogue sides of the business
Alexander joined the Edale team as Sales engineer in 2016 after graduating from Swansea University. His core background and knowledge base is within engineering. He works closely with the sales and marketing team and also is a key point of contact to the growing work we do with our technology partners and is port of call for all FFEI and ABG requests.